About
vuuwireless.com
We are a USA Company, We provide quality products and enjoy the
advantage of sourcing quality products for our customers at competitive prices.
It is also convenient for us to access after sales maintenance and repair
services on behalf of our customers. Before sourcing a particular model, we
rigorously compare functions, quality and prices from different
manufacturers.
If you have any suggestions or comments please email us at vuuwireless@yahoo.com
Make a
Purchase
Feel free to browse through the products and send us email if you have
questions about specifications, payment or shipping. When you want to purchase
a product, simply click to put it into your shopping cart. After you finish
your selection, click Checkout and fill in the required information.
Usually, we dispatch the order within 1 business day after payment is
confirmed.
Note: All Unlocked phones come with no box just acessories and are very
lightly used.
Customer
Service Standard and Feedback
All sales are final. Please read through the descriptions to gain a thorough
understanding of the item specifications, compatibility, price and shipping
terms before placing an order. If you are uncertain about any terms, feel free
to email us.
We believe that the buyer understands what he or she is ordering and how to
operate the gadget with the assistance of user manual. We will provide customer
support through web cam if it is necessary.
Our office hour is 9:00 AM - 5:00 PM, Monday to Friday, U.S
Eastern Time, except major holidays. We usually reply customer email
within 1 business day.
Payment
VuuWireless.com accepts Paypal and other major credit cards (via Paypal).
Please contact us if you would like to pay in other methods.
Signing up for a PayPal account is easy and free, and takes just a few minutes
to complete. Once you're done, you can send your payment in minutes.
You can sign up for a PayPal account here
To make PayPal payments for purchases at vuuwireless@yahoo.com please send payment to
vuuwireless@yahoo.com
Pay With Credit
Card
When you are directed to
Paypal web site to checkout, you don't need a Paypal account to pay. Please
view the pictures below for the appropriate procedures.
Click "continue checkout" and
you will be directed to the next page to fill out your information. You
can then use your credit card to pay safely and securely.
Currency
We accept payments in US Dollar and Euro.
Shipping and
Handling
Please click here to see our
Shipping and Handling policy.
Delivery
All orders are usually sent to logistic company for processing within 1 business
day upon successful payment confirmation. You should be able to receive your item
within 4 -15 business days (depending on the shipping method you choose), excluding
Saturday and Sunday.
Your satisfaction is paramount. We work diligently to ensure that your orders
are delivered safely and on time. Therefore only the authorized receiver will be
permitted to accept the delivery. Authorized signature is required upon
delivery for package with invoice amount above US$50.
We make utmost effort to deliver within the benchmark time. However, if delay
is caused by unforeseeable factors, such as natural disasters or customs issues
imposed by your government, we will not be liable for any loss or delay for factors
beyond our control.
Back
Orders
If your item is not in stock, you will be emailed with the option to cancel your
order. Should you choose to wait for inventory replenishment, we will also
inform you of the estimated arrival time.
Return of
Product
Good sold are not returnable unless it is defective or damaged upon arrival.
So please check your items immediately upon delivery and inform us within 2 days if
you find any defective or missing items.
Missing
Item
You are required to report missing item in your package within 48 hours after you
receive the package.
Replacement and
Refund Policy
You may request for a replacement or a refund if you receive damaged goods, or if
you do not receive goods that you've ordered within 30 days. If you receive
defective or damaged products, we will either replace it with a new shipment or
refund you.
Warranty
Electronic devices carry 6 to 12 month manufacturer's warranty unless specified
otherwise. You will be required to send back the defective unit to us along with
the Return Management Number (RMN). We will have the manufacturer repair it
and send it back to you.
Our warranty covers only those defects which arise as a result of normal use of the
product, and do not apply to any:
1. Improper or inadequate maintenance.
2. Misusage and mishandling.
3. Fire, flood and other will-of-god.
4. Damaged by a wrong voltage use.
5. Physical damage (for example, dropping the device on the floor or into water,
and etc)
6. Unauthorized modification or alteration.
All items returned for repair should be packaged properly and sent with a safe
shipping method.
Tax and
Duty
Tax and import duty is not included. Please check your government policy on
import law before placing an order. We are not liable to any customs hold up
or import tax at the receiving country.
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